Decagon, the leading innovator in AI customer support agents, announced it has raised a total of $100 million, including its latest Series B funding round, quadrupling its valuation in just…
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced it has appointed Anthony Bartolo as Chief Operating Officer, effective immediately. Bartolo will report to…
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered…
GoldSmith Labs, a fast-growing tech startup founded by Brendan Smith and Ethan Golden, has released its newest product: an AI Voice Agent that simplifies business communication, resulting in improvements to…
Zingly.ai, the GenAI and digital-first CX Center provider, announced a strategic partnership with Ascend Technologies, one of the largest technology solutions providers in the central U.S., to transform customer experience and drive revenue…
Algolia, the world’s only end-to-end AI Search and Discovery platform, announced its collaboration with Sellpy, a leader in sustainable fashion. With Algolia’s cutting-edge AI Search technology, Sellpy has redefined its customer…
Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing…
Global healthcare customer experience company Everise announced that it has been recognized by the National Organization on Disability (NOD) as a Leading Disability Employer for 2024. This prestigious honor highlights the company’s…
Foundever®, a global leader in the customer experience (CX) industry, is pleased to announce that Rebecca Jonsson has joined the company to lead AI Products under Chief AI Officer Guillaume Laporte’s…
Global healthcare customer experience company Everise announced that it has been recognized by the National Organization on Disability (NOD) as a Leading Disability Employer for 2024. This prestigious honor highlights the company’s…
