• October 11, 2024
  • 4 minutes Read
Brazilian Firms Invest in Contact Center Innovations

Enterprises in Brazil are adopting new contact center technologies and services, many enabled by AI, recognizing that customer experience is critical to their competitiveness, according to a new research report published today…

  • October 11, 2024
  • 2 minutes Read
Zendesk unveils fully featured AI-embedded voice solution

Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer and employee experiences through its complete service solution,…

  • October 11, 2024
  • 2 minutes Read
Shirofune Joins IAB Australia as Official Member

Shirofune, the leading platform for digital advertising automation, is proud to announce its official membership in IAB Australia, joining an influential group of industry leaders including Google, Meta, and other major players. This membership marks…

  • October 11, 2024
  • 2 minutes Read
PubNub Appoints Ben Stump as Chief Revenue Officer

PubNub, the leading platform for building, managing, and monetizing real-time apps, has announced the appointment of Ben Stump as Chief Revenue Officer. Stump will oversee Go-to-Market strategy for the company, including sales…