Teleperformance Wins Gold at Globee® 2024 Awards for AI-Driven Back-Office Solution

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About Teleperformance’s Award-Winning Solution:

Recognition: Gold Award for Best New Product or Service Innovation.
Category: Technology.
Features: An AI-driven digital solution designed to streamline back-office business processes.
- Capabilities: Comprehensive, scalable platform managing the entire lifecycle of customer experts.
- Functions: Integrates disparate processes into a single sign-on platform for enhanced operational efficiency.
- Benefits: Provides a 360-degree view of performance, efficiency, and customer interactions.

Impact of the Solution on Customer Experience:

Improvements Reported by Clients:
- Turnaround Times: Up to 35% faster.
- Customer Escalations: Significant reductions.
- Personalization: Enhanced customer care through real-time insights.
Customer Care: Leads to more empathetic and effective customer expert engagements.

Industries Benefiting from the Solution:

Sectors: Banking, Financial Services and Insurance, Healthcare, Travel, Retail, Technology.
Applications: Also adopted for critical services like trust and safety.

Teleperformance’s AI-driven digital solution’s recognition at the Globee® 2024 Golden Bridge Awards® underscores its success in revolutionizing back-office operations and improving customer care. This award reflects Teleperformance’s commitment to innovation and excellence in delivering advanced business solutions.