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Quantum Workplace, a premier employee success platform and renowned partner for Best Places to Work Contests, garners accolades with two Bronze Stevie Awards for its exemplary customer service and groundbreaking AI-driven engagement analytics tool, Smart Summary. These awards underscore Quantum Workplace’s commitment to empowering HR teams and fostering a culture of excellence.
Awards Recognition:
- Customer Service Excellence: Recognized by the Stevie Awards for Sales & Customer Service, Quantum Workplace clinched a bronze award for Customer Service Department of the Year among computer software companies with over 100 employees. This marks the second consecutive year the company has been honored for its stellar customer service.
- Innovative Technology: The American Business Awards bestowed a bronze award upon Quantum Workplace’s Smart Summary in the Human Capital Management or Talent Management Solution category. Smart Summary revolutionizes engagement analytics with its AI-driven approach, streamlining survey analysis and empowering HR professionals to glean actionable insights efficiently.
Unparalleled Customer Service:
- Industry-Leading Support: Quantum Workplace sets itself apart with exceptional customer service, offering unmatched industry expertise and dedicated support to all users.
- Impressive Metrics: With a 96% Customer Satisfaction (CSAT) score and 64 Net Promoter Score (NPS), Quantum Workplace exceeds software industry averages, reflecting its unwavering commitment to customer satisfaction.
- Timely Assistance: The company’s customer support teams prioritize swift resolution, boasting an average response time of 31 minutes to address user queries.
Innovative AI-Powered Analytics:
- Smart Summary’s Impact: Smart Summary harnesses AI to extract key themes from employee survey responses, slashing analysis time by over 50% and empowering HR professionals to focus on actionable insights.
- Efficiency and Accuracy: Generating themes in just 1-2 minutes, Smart Summary enables HR teams to swiftly identify trends and patterns, enhancing decision-making and driving organizational success.
- Narrative Insight Toolkit: Smart Summary is a testament to Quantum Workplace’s commitment to leveraging AI to amplify HR impact, enabling organizations to prioritize people strategy over administrative tasks.
Quantum Workplace’s dual recognition underscores its dedication to customer-centricity and innovation in enhancing employee engagement and success. With unparalleled customer service and cutting-edge AI technology, Quantum Workplace continues to set the benchmark for excellence in the HR industry.
