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ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate and ibex Wave iX AI Virtual Agent have each earned the 2025 Product of the Year Award from TMC’s CUSTOMER Magazine, for helping clients improve the customer experience.
“We are proud to be recognized by CUSTOMER Magazine with Product of the Year Awards for both ibex Wave iX Translate and ibex Wave iX AI Virtual Agent,” said ibex Carl O’Neil, EVP and GM Wave iX, Augment, and ibex CX at ibex. “Generative AI is reshaping CX, and ibex is at the forefront of this evolution with transformative AI solutions that deliver game-changing results for our clients. Our experience managing hundreds of millions of customer interactions for the top brands across major industries and unmatched business insights capabilities make ibex the ideal CX partner to ensure your digital transformation success.”
ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. Leveraging ibex Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers effectively, efficiently and cultivate stronger connections.
With ibex Wave iX AI Virtual Agent, ibex offers a sophisticated AI solution designed for seamless and scalable automated customer and brand interactions. It provides AI-driven voice and text conversations that are customized to align with a brand’s persona and specific business needs. ibex Wave iX AI Virtual Agent offers human-like, infinitely scalable, and hyper-personalized customer experiences while integrating seamlessly with existing agent support systems to facilitate swift escalation and efficient resolution of more complex customer issues.
ibex Wave iX Translate and ibex Wave iX AI Virtual Agent are groundbreaking AI-driven, digital-first customer experience solutions within the ibex Wave iX solution suite, which leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience.
“On behalf of TMC and CUSTOMER Magazine, I’m thrilled to recognize ibex with two 2025 Product of the Year Awards,” said Rich Tehrani, CEO of TMC. “ibex has clearly earned its place among the industry’s top solutions, and I’m eager to see how ibex continues to innovate and lead in 2025 and beyond.”
