Built on GPT-4, “Vox” by Fair Square Medicare includes the world’s first AI voice agent that screens potential customers; a searchable, interactive call transcription and auditing system that provides any…
Forethought, the most advanced human-centered generative AI for customer support, today announced it has seen its net new ARR per quarter grow 400% YoY. Driven by the explosion of generative AI and…
Semrush (NYSE: SEMR), a leading online visibility management SaaS platform, is pleased to announce that Veronique Montreuil joins the executive team as Chief Customer and Data Officer. With over 20…
Second Quarter 2024 Financial Results “We are pleased to report strong second quarter results, achieving a key milestone with annual revenue run rate exceeding $1 billion, primarily driven by LTM…
Gainsight, the world’s leading Customer Success platform, announced that it has signed a definitive agreement to acquire Staircase AI, a privately held company based in Los Angeles, CA and Tel Aviv,…
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, has been named to the Forbes Cloud 100 for the sixth consecutive year.…
A new report from software marketplace Capterra reveals that over half of U.S. businesses now use AI-enhanced customer service software, such as chatbots and virtual assistants, to improve customer experience and operational efficiency. However,…
Scribd, Inc., a multinational technology company focused on the written and spoken word, announced a beta version of Ask AI, a new AI-powered tool designed to enhance the customer experience for the…
Hammerspace, the company orchestrating the next data cycle, announced that Chris Lisica, a long-time trusted advisor to customers and leader in managing global customer success teams, has been appointed as…
KUBRA, a leading customer experience management solutions provider, is pleased to announce the launch of its Customer Experience (CX) Transformation services for utilities in North America. Through this initiative, KUBRA will work…
