Twilio, the customer engagement platform that drives real-time, personalized experiences for leading brands, announced the global availability of Rich Communication Services (RCS) messaging via its Programmable Messaging and Verify APIs. RCS enhances…
Sales Focus Inc. (SFI), a leading provider of outsourced sales solutions, has generated $4.2 million in revenue for its inside sales clients during the first two business quarters of 2024. This milestone underscores…
Exotel, a leading provider of AI-powered customer engagement and experience solutions, successfully concluded its flagship event, EngageX 2024, in Riyadh, Saudi Arabia, with the introduction of the all-new Ameyo by Exotel.This marks a new chapter…
Syniverse, the world’s most connected company®, is unveiling Real-Time Text Translations (RTT), an innovative new feature of its omnichannel messaging solution that will enable enterprises to message and interact with…
ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX, its AI-enabled CX solution suite, was named a Bronze award…
Emplifi, a leading customer engagement platform, announced it is the 2024 recipient of Atlassian’s ‘Work Differently, Together’ award. Based on the concept that embracing diversity of thought and challenging the old ways…
GoTo, the company making IT management, support, and business communications easy, announced that WhatsApp, the most popular messaging platform in the world, has been added as a new Customer Engagement channel within GoTo Connect.…
UScellular is introducing a customer engagement solution for its business and government customers powered by the global communications platform Infobip. The solution uses the Infobip CPaaS X (Communications Platform as…
